At La Doctora we take the confidentiality of your information seriously. This policy explains what data we collect, how we use it, and what rights you have over it. It follows Colombian data protection law (Ley 1581 de 2012) and its regulations.
Data controller
The party responsible for processing your data is the practitioner at La Doctora, based in Medellín, Colombia. For data protection matters write to hola@ladoctora.co.
Data we collect
- Contact details: name, phone number (WhatsApp), email — when you enter them in the booking form.
- Reason for visit: the text you voluntarily write when booking.
- Medical record: opened only when you become a patient; kept confidentially and handled only by the treating doctor.
- Anonymous browsing data: the site may use aggregate analytics tools (which don't identify you) to see which pages are most read.
How we use your data
- To contact you to confirm your appointment.
- To keep your medical record up to date.
- To send reminders or results on WhatsApp if you authorize it.
- To comply with legal medical record-keeping obligations.
We never share or sell your data to third parties for commercial purposes. Clinical data is shared only when you authorize it (e.g., specialist referral) or when required by law.
Your rights
You have the right to access, update, correct or delete your data, and to withdraw consent for processing. To exercise these rights, write to hola@ladoctora.co.
Cookies
This site uses only the technical cookies required to function. We don't use advertising or cross-site tracking cookies.
Changes
This policy may be updated. The current version is always available on this page with the last-updated date at the top.